Question 1

How do I place an order?

Accepted Answer

Placing an order is easy:Browse our products and add items to your cartClick the cart icon to review your orderProceed to checkout and enter your delivery detailsChoose your payment method and complete the orderYou'll receive an order confirmation email once your order is placed.

Question 2

What payment methods do you accept?

Accepted Answer

We accept the following payment methods:Credit/Debit Cards (Visa, Mastercard, American Express)Bank TransferTrade Account (for approved business customers)All payments are processed securely using industry-standard encryption.

Question 3

Can I get a quote before ordering?

Accepted Answer

Yes! We offer a free quotation service for all customers. You can:Use our online quote builder to create custom quotesContact our sales team directly for personalized quotesRequest bulk pricing for large ordersAll quotes are valid for 30 days from the date of issue.

Question 4

How long does delivery take?

Accepted Answer

Delivery times vary depending on the product and your location:Standard Delivery: 3-5 working daysExpress Delivery: 1-2 working daysNext Day Delivery: Order before 2pm for next working day deliverySome larger items may require special delivery arrangements. You'll be contacted to arrange a suitable delivery slot.

Question 5

Do you ship internationally?

Accepted Answer

We primarily deliver within the UK. For international shipping enquiries, please contact our customer service team who will be happy to discuss your requirements and provide a quote.

Question 6

What is your return policy?

Accepted Answer

We want you to be completely satisfied with your purchase. Our return policy is as follows:You have 30 days from delivery to return unused itemsItems must be in original packaging and conditionProof of purchase is requiredRefunds are processed within 5-7 working daysPlease note that some items cannot be returned for hygiene or safety reasons.

Question 7

How do I request a refund?

Accepted Answer

To request a refund:Contact our customer service team with your order numberExplain the reason for your returnFollow the return instructions providedOnce we receive the item, we'll process your refundRefunds are issued to the original payment method.

Question 8

Do you provide installation services?

Accepted Answer

Yes, we offer professional installation services for all our products. Our MCS-certified installers ensure your system is set up correctly and safely. Contact us for a free installation quote.

Question 9

What warranties do you offer?

Accepted Answer

Our products come with comprehensive warranty coverage:Solar Panels: 25-year performance warrantyInverters: 5-10 year manufacturer warrantyBatteries: 10-year warrantyMounting Systems: 10-year warrantyAdditional extended warranty options are available on selected products.